We know that when it comes to managing bookings and support, timing is everything. That is why we are excited to introduce Pixy, our new AI voice agent, currently being trialled to help with after hours and overflow calls.
Pixy is not a replacement for our team. She is here to lend a hand when we cannot get to the phone or when your call comes through outside business hours.
What Is Pixy and How Does She Work?
Pixy is powered by the latest in AI voice technology. We have trained her using content from our website, including our FAQs, and given her clear goals and rules to follow when assisting callers.
She can:
- Answer frequently asked questions
- Collect important booking or reservation details
- Route messages to the right team
- Offer helpful suggestions based on your enquiry
She is designed to be helpful, polite, and clear — and yes, she does sound remarkably human.
When Will You Reach Pixy Instead of a Human?
You might be connected with Pixy in two main situations:
- After Hours: If you call outside our standard business hours, Pixy will step in and take your message or help with common questions.
- Overflow Calls: If our team is already on the line and unable to answer, Pixy will take the call rather than sending you to voicemail.
This means no more waiting or missed calls, and you will always be able to leave a detailed message for our team to follow up on.
We Receive Every Call in Full
Every call Pixy handles is:
- Transcribed in full
- Summarised into a detailed report
- Delivered directly to our team for review
So do not hesitate to leave a message. Even if your query needs a human follow up, your details will be passed on and someone will get back to you promptly.
Why We Are Trialling AI Voice Technology
Our goal is to offer better support and faster service, even when the phone lines are busy or it is outside our usual hours. With AI voice agents becoming more advanced (and helpful), this is a smart step toward ensuring you always get a response.
We are keeping a close eye on the trial and will be refining Pixy’s responses and rules as we go. Your feedback is welcome and appreciated as we test this new technology.
Talk to Pixy (If You Catch Her)
Next time you call and are greeted by Pixy, know you are still in good hands. She is friendly, efficient, and always ready to help.
Have questions or want to give feedback on the experience? Contact us and a real human will get back to you.