Hotel Marketing Blog

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Posted on May 11th 2012 by Bryan Marsh
The arrival of mobile technology has changed the travel industry forever, allowing consumers to select flights, book tickets and even check-in just by tapping a few buttons on their Smart-phones....
Posted on Apr 12th 2012 by Bryan Marsh
Pinterest is the latest social media network taking the world by storm, and if you haven't checked it out yet, well, you should....
Posted on Apr 12th 2012 by Bryan Marsh
Google have recently revealed "Project Glass," augmented reality glasses which will allow wearers to access the web on a screen no bigger than a postage stamp attached to a pair of specs....
Posted on Apr 10th 2012 by Bryan Marsh
The results of a new survey suggest European hoteliers remain dubious of the value of discount websites such as Groupon and Living Social when it comes to driving room bookings....
Posted on Apr 4th 2012 by Bryan Marsh
Recent research released by Google has demonstrated that even when a brand ranks highly in organic search, they can effectively double their number of clicks by investing in an accompanying advert....
Posted on Mar 26th 2012 by Lee Tester
Your Terms and Conditions are a major part of the booking process, however more often than not; they aren't given the time and attention needed to be useful. They are one of the key factors when handling a situation such as a cancellation, a change of min...
Posted on Mar 16th 2012 by Bryan Marsh
The resort booking distribution process seems to get more complicated every day, and with so many platforms to keep an eye on, it's more important than ever to understand which elements of your marketing campaign are working for you, and which aren't....
Posted on Mar 15th 2012 by Bryan Marsh
The introduction of private messaging for brands has made customer care on Facebook more personal, but as Christopher Heine at ClickZ recently discussed, there are both pros and cons to the new system....
Posted on Mar 14th 2012 by Lee Tester
TripAdvisor is one of the worlds largest independent guest review websites offering trusted advice from real travellers. Operating in 30 countries worldwide, TripAdvisor publicly displays over 60 million reviews and opinions on accommodation and more arou...
Posted on Mar 9th 2012 by Bryan Marsh
Facebook has revolutionised digital marketing, allowing brands of all types and sizes to personally engage with their customers on an unprecedented level. The introduction of Facebook Premium looks set to give yet another boost to the social network's mar...
Posted on Mar 8th 2012 by Bryan Marsh
Most Resorts understand that data collection is important to the success of their Internet marketing campaign, but getting to grips with the information you collect and using it in a timely and productive manner is not always straight forward....
Posted on Mar 7th 2012 by Bryan Marsh
The 'Like' has long been the standard measure of success in social media marketing, but a recent Compete study has urged travel companies to adopt a broader approach to determine the true value of their Facebook campaign....
Posted on Mar 7th 2012 by Bryan Marsh
Search Engine Optimisation is rapidly evolving, and many digital marketers are struggling to keep up....
Posted on Mar 7th 2012 by Lee Tester
Of course, we would love if our guests never changed their minds, but the reality is they do! So how do we handle the amendments and cancellations in eTourism Online when this happens?First and foremost we need to know about it! This is particularly impor...
Posted on Mar 6th 2012 by Bryan Marsh
Only Months after the launch of TripAdvisor's new hotel ratings system it has been pulled. The reason we believe is due to negative feedback from the hospitality industry with TripAdvisor admitting it has "some work to do"....
Posted on Mar 6th 2012 by Bryan Marsh
Are you running out of tweet ideas? Josiah Mackenzie at ReviewPro has turned the spotlight on the accounts of some of the most successful Tweeters in the hospitality industry to put together a rundown of the ten most effective kind of tweets for hotels....
Posted on Mar 6th 2012 by Bryan Marsh
Last Wednesday, Facebook launched a bunch of new features around Timeline for Pages, giving Page administrators the ability to upgrade to the Timeline redesign now or wait until forced in 30 days. There are a number of changes that will affect your hotel'...
Posted on Mar 1st 2012 by Bryan Marsh
When it comes to blogging, it's surprising how reluctant some hoteliers can be to get on board. Maybe you think your hotel doesn't really need a blog, or that maintaining a regular blog would just be too time-consuming....
Posted on Mar 1st 2012 by Lee Tester
We often get asked about our eTourism Online request feature and how this works so I thought it would be a good idea to write this blog post about it.Have you ever had a time when you only had a couple of rooms left and you wanted to put them online but c...
Posted on Feb 28th 2012 by Bryan Marsh
After years of speculation about when and how mobile would impact travel, the mobile platform is now influencing every stage of the travel life cycle. Mobile is truly a global phenomenon: Smartphone usage now exceeds 50% in the U.S. and Europe,...
Posted on Feb 15th 2012 by Bryan Marsh
Google have recently introduced "Search Plus Your World," a new personalised search results page that incorporates social content from your Google Plus network with standard search results. The new layout displays results which have been recommended or gi...
Posted on Feb 14th 2012 by Bryan Marsh
The launch of Google Plus last year was a bit of a washout. While some people were impressed by the exclusive nature of the new invite-only social media platform, many more dismissed it as just another unsuccessful attempt by the Internet giant to jump on...
Posted on Feb 14th 2012 by Bryan Marsh
As Google begins to roll out its new personalised search results page, basic search and social media look set to overlap. Not everybody however, is happy about the increasingly personal direction in which search results are heading....
Posted on Feb 13th 2012 by Bryan Marsh
Experts have cast a critical eye over a recently published Distribution Channel Analysis study produced by the American Hotel & Lodging Association and STR. The 214 page report is the most extensive examination to date of the use of distribution channels...
Posted on Feb 10th 2012 by Ritesh Gupta
With TripAdvisor becoming less dominant/ reliable, brands are beginning to regain some lost influence and the correct management of both mobile and mapping technology will be key to increasing any brand's online reputation, says James Harrower, search mar...
Posted on Feb 10th 2012 by Bryan Marsh
Marketing experts have found that consumers using tablets are more likely to buy online than smartphone users....
Posted on Feb 9th 2012 by Bryan Marsh
A recent survey of online travellers has revealed that when it comes to using social networks as a marketing tool, travel companies are getting left behind....
Posted on Feb 6th 2012 by Bryan Marsh
TripAdvisor have announced the launch of an analytics tool to help hotels stay on top of their internet marketing game. The new Management Dashboard service provides a detailed breakdown of individual property's performance and reputation on TripAdvisor,...
Posted on Feb 1st 2012 by Dennis Schaal
If you want to reach mobile consumers who'll actually buy travel online, should your company put resources into iOS apps or is Android the better way to go?...
Posted on Dec 7th 2011 by Bryan Marsh
There's no question that mobile devices have become a staple in everyday living around the world. With the number of Smartphones and other mobile devices being used on the rise, there comes a corresponding growth in mobile Internet browsing....
Posted on Dec 2nd 2011 by Janice Diner @ Clikz
Travel and shopping are probably two of the most social activities we do with friends and loved ones. The hyper-interactive travel consumer is a new breed of engaged and informed traveler. They talk about travel before they travel, while they travel, and...
Posted on Dec 1st 2011 by Ryan Kim @ Gigaom.com
Android users who download the latest version of Google Maps from Android Market will now be able to locate themselves inside airports, malls and big department stores that partner with Google and share their floor plans. Google Maps will offer the famili...
Posted on Dec 1st 2011 by Ronnie @ Evision
The fact that Google favors brands in search results means independent and flagged hotels need to be more proactive about staying on top of their online marketing. Fortunately, the avenues discussed in this article are excellent ways you can remain compet...
Posted on Nov 14th 2011 by Pamela Vaughan
That's right. Sometimes truly great content flops. And to be honest, it's a big disappointment (and a damn shame). The silver lining is, there's usually a pretty good explanation for why that particular piece of content failed to spread, and understanding...
Posted on Nov 11th 2011 by Bryan Marsh
Today we're excited to announce the release of our Mobile Interface on the eTourism Content Management System. The eTourism Development Team have been hard at work building an interface that is feature rich but simple to use. This new feature has been rol...
Posted on Nov 11th 2011 by Bryan Marsh
Google has just released the new Think Insights with Google from beta, that sports a new playful look, helpful tools, more studies, the latest trends and exciting videos....
Posted on Nov 11th 2011 by Doug Kennedy
Today's callers have evolved faster than most hotel sales training programs. Hotel reservation agents are fielding a much broader spectrum of sales scenarios than ever before, from callers ranging from ultra-informed to misinformed, having taken virtual t...
Posted on Nov 9th 2011 by Bryan Marsh
Google has announced Google+ Pages for your Resort or Hotel. These pages have been specifically created for businesses on Google+. We'll show you how to create your very own Google+ Page....
Posted on Oct 19th 2011 by Melanie Nayer
Four Seasons Hotel Los Angeles at Beverly Hills became the first Four Seasons in the world to launch ICE technology in their guestrooms and suites, allowing guests to digitally connect with all areas of the hotel....
Posted on Oct 18th 2011 by Josh Constine
Facebook has yet to release a plugin that websites can install to ask for subscribers to Facebook profiles. Here's how to create your own, using the social network's badge creator....
Posted on Sep 14th 2011 by http://mumbrella.com.au/
Facebook has opened up its Places check-in service to brands with its first four Australian partners announced back in August....
Posted on Sep 13th 2011 by EyeForTravel
Facebook is revamping its location-based check-in product also know as Places. Starting last Friday, you may have noticed that the "X check-ins" verbiage has been removed from Places Pages and merged Facebook Pages and has been replaced with "X were here"...
Posted on Jun 1st 2011 by Bryan Marsh
Twitter has just made it a whole lot easier to increase your following. Today, Twitter announced it has introduced its new, official Follow Button....
Posted on May 18th 2011 by Bryan Marsh
Tutorial on how to create a Facebook Fan page for your Hotel or Resort....
Posted on Apr 14th 2011 by Bryan Marsh
According to research released last Thursday by ForeSee Results, fewer than 1% of website visits, on average, come directly from a social media URL. While only 1% of site visitors come from a social media URL, 18% of site visitors report being influenced...
Posted on Apr 5th 2011 by Bryan Marsh
Last week Google announced the +1 button, it's latest push into social search, nearly a year after Facebook launched Like buttons. The Google +1 button allows you to "+1" the search results and advertisements that you like. Soon you will also be able to a...
Posted on Mar 23rd 2011 by Bryan Marsh
Today we're going to demonstrate how to activate Facebook Insights for your hotels website. To do this you will need to have a Facebook Fan page setup for your Hotel, be the administrator of this Hotel Facebook Page and have access to your websites conten...
Posted on Mar 17th 2011 by Bryan Marsh
Today I would like to demonstrate how blogging can increase the search ranking of certain pages within your website. One of the features of your resort might be that it has a unique location for example it is situated within walking distance from the loca...
Posted on Mar 16th 2011 by Bryan Marsh
Limelight Networks reports that just over 50% of bandwidth usage in the US is online video. That's a 107% growth in video bandwidth over last year, what an incredible statistic. Today very few Australian resorts and serviced apartments are using online vi...
Posted on Mar 9th 2011 by Bryan Marsh
Facebook's like functionality has just been revamped to now publish a full news feed instead of just a one-line Recent Activity story. Previously the Like button would only publish the name of the page being Liked to the Recent Activity section of your pr...