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Social Media

 

How To Excel at Social Customer Service

Posted in Social Media on 24 February, 2015 - by Bryan Marsh
Image courtesy of Master isolated images at FreeDigitalPhotos.net

More and more of your guests are taking to social media to make enquiries, leave glowing reviews and also, inevitably, to make their views known when their holidays failed to live up to expectations. How well are you fielding their questions, comments and...

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5 Ways to Maximise Your Facebook Shares

Posted in Social Media on 03 February, 2015 - by Bryan Marsh
Image courtesy of Master isolated images at FreeDigitalPhotos.net

While likes and comments on your Facebook page are good for your engagement rates and visibility, if you really want to increase your reach on the world's most used social network, its shares you need to chase. The platform's algorithm gives more weightin...

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Facebook Reviews: Why They Matter and How You Should Respond To Them

Posted in Social Media on 29 October, 2014 - by Bryan Marsh
Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Do your guests review your property on Facebook? The social platform's star rating system encourages users to share their positive and negative brand experiences with others by leaving a short review and a rating out of 5. If you choose to display them,...

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3 Tactics To Maximise Your Everyday Social Media Routine

Posted in Social Media on 24 June, 2014 - by Bryan Marsh
Image courtesy of Master isolated images / FreeDigitalPhotos.net

Are you doing everything you can to maximise your social media marketing efforts or merely covering the basics? By taking just 3 simple steps, you can build on your current social media routine, make your accounts work harder for you and bring in greater...

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How To Grow Your Audience on Google+

Posted in Social Media on 11 June, 2014 - by Bryan Marsh
Image courtesy of cooldesign / FreeDigitalPhotos.net

Up until now you've probably been investing most of your resort's social media energy and resources into building your fan base on Facebook. Now, with Google+ getting bigger and more important by the day, it's time to do the same on Google's own social ne...

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