Hotel Marketing Blog

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Posted on Sep 15th 2014 by Bryan Marsh
Responding to your guests on social media is now an essential component of customer service and your online reputation hinges on getting it right. Are you delivering the best customer service possible for your guests on Facebook and other social platforms...
Posted on Sep 11th 2014 by Bryan Marsh
Google Analytics is one of the best tools out there for getting to grips with your website metrics, but if you haven't set it up correctly, all you'll achieve is inaccurate data and incorrect conclusions about how your organic traffic converts. Here are 5...
Posted on Sep 10th 2014 by Bryan Marsh
In life, old habits die hard. And in blogging, they can be just as difficult to break. If your current campaign isn't generating the traffic and bookings you'd like it to, it's time to identify bad habits so you can break free of your blogging rut and sta...
Posted on Aug 12th 2014 by Bryan Marsh
At the end of July, Google introduced a major change to its local search algorithm, informally nicknamed 'Pigeon.' The update is designed to improve local search results by integrating them more closely with traditional search features and ranking signals...
Posted on Aug 6th 2014 by Bryan Marsh
Successful SEO is about much more than keyword rankings. If you want your resort's website to survive algorithm changes, avoid Google penalties, and get noticed on a web saturated with content, here are 5 critical SEO mistakes you need to avoid....
Posted on Aug 5th 2014 by Bryan Marsh
Who needs Google? Well, we all do. Ranking for important keywords is an undeniably powerful way to get your resort's name in front of your guests and drive streams of relevant traffic back to your website ready to make a booking. But with Google constantl...
Posted on Jun 25th 2014 by Bryan Marsh
Email opens on mobile devices have soared from just 11% in 2011, to a steady 45% of all email opens in 2014. As email opens on mobile grow and grow, desktop and webmail opens are rapidly falling, leaving email marketers who want to reach their audience no...
Posted on Jun 24th 2014 by Bryan Marsh
Are you doing everything you can to maximise your social media marketing efforts or merely covering the basics? By taking just 3 simple steps, you can build on your current social media routine, make your accounts work harder for you and bring in greater...
Posted on Jun 24th 2014 by Bryan Marsh
Do you know which page gets viewed the most on the average website? Yep, you guessed it " it's the homepage. That's not surprising when you consider: It's probably the oldest page on your site (and has therefore gathered the most inbound links) and its UR...
Posted on Jun 18th 2014 by Bryan Marsh
From social media to blogging and email marketing, there are so many strategies available to improve your resort's online visibility that it's easy to overlook one of the oldest, yet most effective. After all, link building is dead, isn't it? The answer t...
Posted on Jun 18th 2014 by Bryan Marsh
There's no doubt about it: if you want to climb the search results, capture valuable relevant traffic and send it to your resort's website, you have a lot of work to put in. You need to design a strong SEO strategy, implement it successfully into your sit...
Posted on Jun 17th 2014 by Bryan Marsh
The abundance of analytics tools available online have made it easier than ever to measure the impact of content campaigns. But away from valuable metrics like click-through rates, bounce rates and traffic volume, there are other, less tangible benefits o...
Posted on Jun 11th 2014 by Bryan Marsh
Email remains one of the very best ways to reach your guests online. But that's only if you're reaching people that actually want to hear from you. Low quality, outdated contact lists will seriously hamper your online marketing campaign, so if you can't r...
Posted on Jun 11th 2014 by Bryan Marsh
Up until now you've probably been investing most of your resort's social media energy and resources into building your fan base on Facebook. Now, with Google+ getting bigger and more important by the day, it's time to do the same on Google's own social ne...
Posted on Jun 10th 2014 by Bryan Marsh
Google+ does not yet command the colossal membership numbers enjoyed by Facebook and Twitter, but thanks to its close integration into many other Google products, the platform is perhaps more crucial to your SEO success than any of the other social networ...
Posted on Jun 4th 2014 by Bryan Marsh
Optimal content length is something which has always been hotly debated among online marketers. Although there are no concrete rules regarding length, there are general guidelines you can use to inform your content creation efforts and ensure you strike t...
Posted on Jun 4th 2014 by Bryan Marsh
Polling is a powerful but often overlooked tool than can help you gather feedback for your resort, build a community, create fresh content and even increase your website traffic. Best of all, it can easily be worked into your social media strategy simply...
Posted on Jun 3rd 2014 by Bryan Marsh
Running a successful online marketing campaign is pretty demanding. Most of us are juggling multiple social media accounts, scheduling new content, creating email campaigns, optimising for Google, constantly analysing datathe list goes on. With so much to...
Posted on May 29th 2014 by Bryan Marsh
With most people receiving around 81 emails a day, the average inbox is a pretty crowded place. Sending out highly targeted, carefully crafted messages that offer real value to your guests is essential if you want to compete against this clutter and hold...
Posted on May 29th 2014 by Bryan Marsh
The power social media and blogs have to raise brand awareness is no longer disputed, but what about their power to inspire action? What is the value of all those impressions if your guests aren't following through and making a booking? Working a compelli...
Posted on May 27th 2014 by Bryan Marsh
Reviews have an immense impact on your online reputation and a knock-on effect on booking rates. According to recent research from TripAdvisor, as many as 93% of travellers around the world say their holiday decisions are impacted by the reviews they read...
Posted on May 21st 2014 by Bryan Marsh
As we discussed in a recent blog, Google+ looks certain to grow and grow as Google seeks to incorporate the social platform into all its most popular products. Now that Google+ is still relatively 'young', it's a good time to make sure you've mastered its...
Posted on May 20th 2014 by Bryan Marsh
Some rules are made to be broken, and social media rules are no exception. That's not to say you should let chaos reign on your account, but if you're sticking to the following code of conduct too rigidly, you could actually be limiting your campaign's po...
Posted on May 19th 2014 by Bryan Marsh
With 29 million unique visitors on desktop every month, and 41 million on Smartphones, Google+ has doubled in size year over year. Despite these figures, it's still a relatively small social network in terms of membership, not least when compared with Fac...
Posted on May 14th 2014 by Bryan Marsh
Even now that most of us have had a few years practice, keeping on top of Facebook marketing can be a challenge. Sometimes it helps to go back to basics and remind yourself of a few of the best practices that can be relied on to drive Likes, comments an...
Posted on May 14th 2014 by Bryan Marsh
Engaging with your audience is all about knowing your audience. By using data drawn from Google Analytics, you can find out the key information you need to create strong guest personas for your social media audience, helping you formulate content that is...
Posted on May 13th 2014 by Bryan Marsh
Nothing is more important to a successful email marketing campaign than a high open rate. After all, what good is crafting a powerful and personalised message you think your guests will really love, if it simply sits there, unopened once it drops into the...
Posted on May 7th 2014 by Bryan Marsh
Your page stats show that people are viewing your blogs, but why aren't they clicking your calls to action? Why aren't they commenting? Most importantly, why aren't they booking? If your guests are failing to engage with your blogs, it's time to identify...
Posted on May 7th 2014 by Bryan Marsh
Thanks to its integration with other Google products like YouTube and search results, Google+ provides more opportunities to interact with your audience and drive web traffic than any other social platform. But to drive this traffic, you must first get yo...
Posted on Apr 30th 2014 by Bryan Marsh
Last year, Google caused (another) shake up in the marketing world by removing organic keyword data from Google Analytics, replacing it with the words 'Not Provided'. Since then, speculation has been rife that the search company plans to start blocking p...
Posted on Apr 29th 2014 by Bryan Marsh
In an ideal world, all your fans and followers on social media would head straight to your resort's website to find out more about your property, sign up to your mailing list and get ready to book. In reality, most of them need a gentle push. These 3 tips...
Posted on Apr 28th 2014 by Bryan Marsh
The world of Search Engine Optimisation can appear complex and sometimes baffling, so it's not surprising that even in 2014, some people still cling to ideas and practises that are no longer relevant, misjudged or simply obsolete. Listening to these SEO m...
Posted on Apr 16th 2014 by Bryan Marsh
Content has become one of the most important ways to reach and build a relationship with your audience in recent years, but developing an effective content strategy isn't easy, even for multinational brands with huge marketing budgets. With Google constan...
Posted on Apr 16th 2014 by Bryan Marsh
Social media is constantly evolving, and as we all strive to keep pace, it's inevitable that a few mistakes get made along the way. With this in mind, here are five big social media blunders you might be guilty of, and how to avoid making them again....
Posted on Apr 15th 2014 by Bryan Marsh
When marketers first wised up to the crucial link between content and better search rankings, everyone was trying to create as many new pages to fill their site and share on social media as they possibly could. Unsurprisingly, this lead to the publication...
Posted on Apr 9th 2014 by Bryan Marsh
It's less difficult, and less expensive, to generate a booking from an existing guest than it is to convert someone new, yet this simple fact often gets overlooked in the race to reach a wider audience online. Hotels can retain more guests and save money...
Posted on Apr 9th 2014 by Bryan Marsh
Google's accommodation search and comparison service Hotel Finder is slowly but surely gaining momentum in the US, and will create another valuable opportunity for you to promote your resort online when it gets rolled out fully over here in the near futur...
Posted on Apr 7th 2014 by Lee Tester
The world of social media is constantly evolving, and most of us are just trying to keep pace with a steady stream of fresh content to engage our fans. But although focusing on the message is vital to audience engagement rates, it's also important to set...
Posted on Apr 2nd 2014 by Bryan Marsh
You know that positive guest reviews are essential to your property's success, and as we covered in a recent post, the public is becoming increasingly savvy when it comes to spotting hotels' false attempts to accumulate this all-important feedback online....
Posted on Apr 1st 2014 by Bryan Marsh
Photos are one of the most effective tools out there for increasing traffic and driving shares, and now that almost everyone has a Smartphone in their pocket, there's no need to do all the hard work setting up great shots yourself. Each time your guests c...
Posted on Mar 31st 2014 by Bryan Marsh
How much value do your guests place on the opinions of others online? Have they lost trust in review sites or do they still form a crucial component of the booking process? A new study from ITB Berlin and the Worms University of Applied Sciences has looke...
Posted on Mar 26th 2014 by Bryan Marsh
Towards the end of 2012, Google began rolling out its one-stop accommodation planning tool Hotel Finder into standard search results worldwide. Two years on, let's take a closer look at how the service has evolved and its impact on the online travel secto...
Posted on Mar 26th 2014 by Bryan Marsh
Almost every year, the same message can be heard resonating from marketing circles: SEO is officially "dead" or at least changed so fundamentally that it's completely unrecognizable from what it once was. The truth is, search engine optimisation is alive...
Posted on Mar 26th 2014 by Bryan Marsh
Sending out an email newsletter is a great way to stay in regular contact with your guests, alert them to new offers, increase engagement and drive booking rates, but if you're not staying on top of the hard data, how can you be sure all your hard work is...
Posted on Mar 19th 2014 by Bryan Marsh
However well you've done your guest persona research, it's not always easy thinking up blog topic ideas that are highly relevant and exciting to your audience each week. Fortunately, within just a few simple steps, you can identify the kind of blog posts...
Posted on Mar 19th 2014 by Bryan Marsh
Social media has broken down the barriers between hotels and their guests, allowing properties of all sizes to engage with their audience in a way that is less corporate, more human and more engaging. Whatever your platform(s) of choice, succeeding in the...
Posted on Mar 19th 2014 by Bryan Marsh
Where once, someone might share a positive customer service experience over a chat and a coffee with a few friends, people are now taking to social media in their droves to share photos, write reviews and publish their personal experiences with an audienc...
Posted on Mar 13th 2014 by Bryan Marsh
Noticed anything different about the Google search results lately? In the last few days the search company has begun rolling out a new design which changes the way organic search results and ads are displayed to desktop users....
Posted on Mar 12th 2014 by Bryan Marsh
You know you need to post to your property's social media accounts regularly to keep your audience engaged, but how often is enough? Is there such as thing as too often? And what's the best time of day to post for maximum results?...
Posted on Mar 12th 2014 by Bryan Marsh
As you know, your resort's blog is one of your most valuable assets when it comes to climbing the search rankings, driving traffic to your website, engaging your audience and increasing bookings. Naturally, you want your blog to perform even better, but w...