Luxuriousness and location aren’t the fast solutions to being remembered by your guests. A luxury hotel can feel lacking if the service is unwelcoming and reserved. It’s the little things that make a guest’s stay memorable - the immediate and...
Does Your Hotel Tick These Boxes for Returning Travellers? The ways we interact socially have changed and expectations have also been reshaped, especially for returning travellers who are beginning to book their first few trips after lockdown. If you own a hotel,...
It’s Time to Evaluate Your Book Direct Strategy If your hotel or resort isn’t getting as many direct bookings as you’d like, it’s time to look at your book direct strategy, or perhaps lack thereof. There are several ways you can forge a solid...
The vaccine rollout has given us hope; the end of the pandemic is in sight and bookings are being made in abundance, all around the world, to make up for holidays and celebrations missed and lost in 2020. Revenge travel might just be the proverbial shot in the arm the...
Queensland’s borders are open again and it's great news if you’re a hotelier in Queensland. The announcement came days before February, effective immediately from February 1st, and is well timed for the Easter holiday and the autumn school break - one...
Hotel guests of 2021 - what do they want and what do they expect? 2020 introduced a new way of thinking for travellers, from how they approach the outside world to what they now fully expect from a service. And we can rely on this way of thinking to remain - for the...
This turbulent year came with its ups and downs (we hope you experienced less of the latter) but now that the end of 2020 is in sight, it’s time to start thinking about 2021 for your hotel, motel or resort, how you can start off on the right foot and make the...
Christmas and New Year’s Eve are right around the corner and it can be one of the busiest times of the year if you’re a hotelier looking to make the most out of the end-of-year peak period. It doesn’t have to be stressful, however - with a carefully...
Hotels must communicate with their guests as much as possible, as this kind of engagement builds rapport, trust and loyalty - things that are important for making your brand a trusted name. Particularly, in fact, with unprecedented recent events like the COVID-19...