More and more of your guests are taking to social media to make enquiries, leave glowing reviews and also, inevitably,...
How To Excel at Social Customer Service
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social media Archive
Keep up to date with the latest information and tips, and the latest technologies for hoteliers and accommodation managers. Learn more about online marketing for hotels, resorts, and short-term holiday accommodation properties.
5 Ways to Maximise Your Facebook Shares
While likes and comments on your Facebook page are good for your engagement rates and visibility, if you really want...
4 Tips to Make Semantic Search Work For Your Resort
Google has changed search dramatically in the last couple of years, transforming it from a system that could be...
Facebook Reviews: Why They Matter and How You Should Respond To Them
Do your guests review your property on Facebook? The social platform’s star rating system encourages users to...
How To Improve Your Social Customer Service
Responding to your guests on social media is now an essential component of customer service and your online reputation...
3 Tactics To Maximise Your Everyday Social Media Routine
Are you doing everything you can to maximise your social media marketing efforts or merely covering the basics? By...
4 Reasons To Run A Poll On Social Media
Polling is a powerful but often overlooked tool than can help you gather feedback for your resort, build a community,...
How To Run Action-Orientated Campaigns On Social Media
The power social media and blogs have to raise brand awareness is no longer disputed, but what about their power to...
3 Social Media ‘Rules’ You Can Afford To Break
Some rules are made to be broken, and social media rules are no exception. That’s not to say you should let...