More and more of your guests are taking to social media to make enquiries, leave glowing reviews and also, inevitably,...
How To Excel at Social Customer Service
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customer-service Archive
Keep up to date with the latest information and tips, and the latest technologies for hoteliers and accommodation managers. Learn more about online marketing for hotels, resorts, and short-term holiday accommodation properties.
How to Keep Your Cool During a Social Media Crisis
Whether it’s a rogue tweet from an employee or guest negativity on Facebook, it doesn’t take much to spark...
6 Ways to Master Social Customer Service
Social media has transformed the face of customer service for good. Disgruntled consumers now have more options than...
A Hotel’s 4 Steps to Better Listening
The Holy Grail of Social Media Marketing may just be this: Listen to your customers.While a lot of hotels or...