Nothing confirms how truly phenomenal your resort’s services are than people raving about their experience with it through their social networking sites such as Twitter.These days, actual experience speaks more than fancy ads claiming exceptional services and...
Keeping a resort blog is a lot more work than most people might initially think. One of these factors is the amount of time spent on commenting: approving comments, responding to comments, and commenting on other blogs.But after a while of blogging and not...
How different is your database from the rest?Like others, yours contain thousands of contact details of past, current and potential guests of your resort—all gathered by you to help build a strong relationship with them through occasional newsletters and...
Answering and acknowledging frustrated clients or interested prospects are just not enough anymore when it comes to social media marketing. We have discussed previously on how to deal with Twitter complaints but what if what you have in your hands are just mere...
Be it online or offline, making new connections can be quite daunting for some people. But if you’re running a resort, making new friends is a must to getting new clients. And there’s no better place to begin than through the Internet.Luckily,...
Every resort has experienced getting small complaints from their guests one time or another, be it because they don’t like the scent of the free soap or that the concierge wasn’t very helpful. They are usually issues that are easy to address but when they...
While posting Facebook status updates is a great way to engage with your resort clients, there are some ways to kick them up a notch to expand your promotional potential—by using tags. The feature was overlooked by many people who aren’t staying...
Decades ago, hotels had to worry about building a brand, providing a good product with excellent customer service, and maintaining a good reputation within their community. It still holds true today—the only difference is that Internet advancements have...
You signed up for Facebook, Twitter, Foursquare and other social networking sites for one main reason: to grow your client base. But did you know that using social media also helps your professional networking in more ways than one?First, being online increases...