Dear Valued Client,
Its seems like this year has flown past and Christmas is already here. We would like to take this time to wish you a Merry Christmas and Happy New Year. Its that time of year to spend with family and friends and take stock of what is important in life. We know that many of you will be having a busy time over this period so we hope that you can at least get to relax and enjoy some of this festive period.
Our office will be closed from the end of business on Thursday 18th December 2014 and will reopen on Monday 5th January 2014 at 8:30am. Our call centre will be open on a reduced operating schedule each weekday, other than public holidays, Christmas eve and New Years eve.
Over this time limited email support will be available. Please be prepared for up to 48 hours response time in some situations. As normal we will be running an emergency out of hours support service.
For emergency phone support over this time please call 1300 551 448 and follow the prompts. Please be aware a fee may apply for this service. Email is our preferred option at this time.
For any non urgent queries, please email [email protected] and a team member will be in contact.
A couple of tips you should do NOW to prepare for this period:
- Double check all your arrivals for the next 3 weeks by using your eTourism Online admin reports section and printing a Revenue Report. Cross check you have ALL bookings. Contact support for details of any missing bookings
- Double check your availability & rates are correct and in line with your channel manager
- Please ensure you send us ALL amendments/cancellations through to the usual support channels as they occur
We wanted to take this opportunity to say thank you for your business in 2015 and we look forward to working with you more in 2015.
The eTourism Team